Pub. 11 2016-2017 Issue 1

May/June 2016 19 Extraordinary Service for Extraordinary Members. The EFT You can TRUST NetWorks is the Electronic Funds Transfer (EFT) service provider that Nebraskans have used and learned to trust like family for over 30 years. Our highly experienced staff is extremely knowledgeable and resourceful when it comes to assisting your institution. Give us a call to learn more about our services, you’ll have the opportunity to talk to someone who truly cares about and understands your EFT service needs. www.netseft.com Toll Free 800-735-6833 Local 402-434-8202 Paula Pace of The Executive Development Group focuses on communication within businesses—a skill you rely on every day for the success of your organization. Consulting areas include coaching, training, and speaking. Contact her at (402) 430-0710. Danielle Crough, Ph.D., represents the SilverStone Group, a full- service, resource management organization offering customized services to meet business and private clients’ specific needs. The Human Capital Division provides advice and direction to organizations to maximize the talent of their people through selection, coaching, training, teambuilding, and human resource consulting. a smooth, successful transition to the positon. I worked with Jillian for one year. During that time, Jillian brought to our sessions challenges she was facing, including these tasks: • Writing her own job description. • Rallying and redirecting her cur- rent staff. • Hiring additional staff. • Creating new policies and pro- cedures. • Moving into a new building. • Catching up, keeping up, and looking ahead. In addition, Jillian not only was work- ing to become a great leader/manager, but she also used to be a member of the teamshe nowmanaged! Jillian’s schedule included weekly coaching meetings for three months, then bi-weekly meetings for three months, thenmonthly meetings to the end of her coaching year. Jillian brought an agenda to each meeting, was often overwhelmed, some- times frustrated, and many times excited and empowered by her new challenges. In coaching, we met each feeling and each challenge head on. Through a pro- cess of questioning, information giving, and problem solving, Jillian became the leader/manager she knew she could and would become. This is a success story, one that youmay expect to hear. However, the real benefit of this story lies in what hap- pened after the coaching process ended. About four months after I last met with Jillian, I received an email asking if we could talk via phone. We did and, in the conversation, Jillian ran byme a chal- lenge she was facing and how she thought she might meet it. After listening, asking questions, and challenging her ideas, I said, “Jillian, you have the answer to your question.” Her response: “I thought so, too; but I wanted to run it by you.” We ended the conversation. Once a relationship has been estab- lished, it remains. Jillian worked for one year to create a trusting relationship to which she could return when needed. From this point forward, Jillian has ac- cess to a coach for episodic coaching. These are just two stories, yet they offer up a deeper insight to the coaching process.Whether you are needing just- in-time coaching, long-term coaching, or both, seeking an external coach can provide objectivity. External coaches bring a different viewpoint andwill ask the questions you may be reluctant or not know to ask yourself. Let us know how we can help guide you through your growth as a leader or help other leaders within your bank achieve the needed leadership required to sustain success in this industry. 