Pub. 5 2010-2011 Issue 4

November/December 2010 19 Extraordinary Service for Extraordinary Members. very closely with the regulators. The outsourced vendor provides a SAS 70 on an annual basis to its customers, which provides all of the documentation the banker needs to share with regulators. DISASTER RECOVERY Disaster recovery has become an interactive service offer- ing, where data is replicated at a recovery site at the same time it is processed at a primary processing site. Through the use of sophisticated software products and robust hard- ware configurations, the successful outsourcer provides these services to ensure minimal impact on a bank and its customers in the event of a major outage at their process- ing site. The outsourcer also provides periodical full-scale business recovery testing, which satisfies the demands of the regulatory agencies and enables banks to provide better customer service. In addition, outsourcing eliminates the need for banks to duplicate hardware and establish a disaster recovery facility. STAFFING CONCERNS Many bankers have felt challenged when faced with staff- ing or replacing key data processing positions. While today’s banker is muchmore computer literate, hiring and retaining “computer people” has always been associated with a sense of mystique. The complexity of technology continues to grow, Ralph Borenstein is the national director of outsourcing for Jack Henry Banking, a division of Jack Henry & Associates Inc. He can be reached at rborenstein@jackhenry.com . Experience the power. Go to zach is understood .com. Power comes from being understood SM . A partner who really knows your game is a key part of any strategic approach. And when you trust the advice you’re getting, you know your next move is the right move. That’s what you can expect from McGladrey. That’s the power of being understood. Call Jim Richardson or Andrew Guill at 402.344.6100 or email: jim.richardson@mcgladrey.com or andrew.guill@mcgladrey.com . Is 6 enough? Yeah. You’re a little pumped. Team McGladrey Golfer Zach Johnson and his caddie, Damon Green. creating challenges for even the most tech-savvy bankers. Hiring decisions for this area of a bank tend to be much more difficult than bringing on loan officers or tellers. With outsourcing, the personnel issues associated with the IT area are no longer a concern. Outsourcing relieves strain on bank staff and provides an opportunity for banks to foster a stronger customer service culture. Not only does an outsourcing environment free up bank employees’ time, it also enables them to better focus on the business of banking. At the end of the day, a bank’s culture, business strategy, and operational goals will determine whether it will use in-house deployment, outsourcing, or a combination of both. Carefully evaluate what environment will work best for your bank, and make sure you choose a proven vendor that can meet every demand of your plan going forward. Z