Pub. 8 2013-2014 Issue 1

May | June 2013 29 Extraordinary Service for Extraordinary Members. DEPENDABLE Nebraska banks are dependable financial partners in the communities they serve. We are here to support your services. Regulatory Consultation and Compliance Loan Default Remedies and Bankruptcy Representation Real Estate Purchase, Sale and Leasing General Business Representation Loan Origination and Workout Loan Participations Bank Mergers and Acquisitions Succession Planning for Owners Commercial Litigation Lincoln Omaha Denver www.woodsaitken.com describing these details (as I was apprehended with these items), my attorney leaned over and said, “You better take the plea they are offering. You will never overcome this testimony.” Make it policy at your financial institution that everyone involved in a robbery must immediately write down all impressions and descriptions as they are able to recall. Final Thoughts Your frontline people are the most important and powerful robbery deterrent you have. These individuals can keep you from being targeted. Take a page out of the Wal-Mart book and make it a policy to meet and greet as many people as possible who come through your doors. You will end up pleasing your legitimate customers while scaring off any potential robbers. Because complacency can be your greatest enemy, I would encourage you to implement the following imme- diately. First, create a suspicious activities log. Supply every workstation with a journal or notebook—something within reach where a quick note can be written if that person sees something out of the ordinary or someone they do not recognize. Management should review these notebooks weekly, if not daily. If a pattern is detected, then your insti- tution may have been cased for a robbery and appropriate measures should be taken. Second, have all employees sign a “non-disclosure” form. One of the reasons I was successful as a bank robber was the fact that I had at one time dated a teller. I knew about bait money, dye packs, second drawers, tracking devices, when money was counted, and so forth. Little did she know at the time that she was pro- viding me with valuable information that I would later utilize as a bank robber. Require all of your employees to sign a “non-disclosure” form indicating they will not share with anyone (family included) the policies of your institution surrounding security, procedures, and training. Explain that if the information fell into the wrong hands, it could someday be used against them in a robbery situation. Z Troy Evans is a professional speaker and author who resides in Phoenix. He can be reached at (602) 265-6855, via email at troy@troyevans. com, or via mail at The Evans Group. Read more about Evans at www.troyevans.com. You also may view Evans’ robbery prevention, apprehension, and recovery DVD that is being used as a training tool for financial institutions at www.troyevans.com/dvd.