Pub. 8 2013-2014 Issue 4

November | December 2013 19 Extraordinary Service for Extraordinary Members. • “We will not stand for excessive teller offages.” • “We have not had a cash shortage of more than $100 in over three years that we could not find.” • “When a teller is out of balance, everyone stays until the money is found.” • “We dismiss any teller who has too many cash shortages.” • “We check every transaction until the money is found.” • “We are just as concerned about overage as shortage because it means that a customer was shorted by our bank.” • “Teller bonuses are related to their accuracy in our bank.” • “We were short $300 one time in the last year and we think we know the person who got the money. The customer kept the savings withdrawal ticket and denied ever being in the bank on that day.” • “We are proud of our teller balancing record and everyone is working very hard to maintain that record.” The conclusion of the study is that the cash shortages in any bank will rise to any amount the bank’s management considers normal and tolerable, whether that amount is $50 per year or $50,000 per year. The real key to less cash shortages is the attitude of management, not the accuracy or quality of the tellers.  For more information, call Kansas Bankers Surety Co. at (785) 228-0000. experience momentum BKD National Financial Services Group Are you moving with the current? The regulatory environment is always changing, and you can’t afford to tread water. BKD National Financial Services Group serves 1,200 financial institutions, and our advisors can assist with a wide variety of accounting, tax and consulting issues. Experience how our expertise can help you get ahead of the curve. 1200 cliEnTs lincoln // 402.473.7600 Omaha // 402.392.1040 bkd.com