Pub. 9 2014-2015 Issue 5

January | February 2015 27 Extraordinary Service for Extraordinary Members. For more information, contact Data Business Equipment Inc. (DBE) at finsales@databusinessequipment.com or visit databusinessequipment. com\branchofthefuture. Data Business Equipment Inc. has been providing technology solutions to the banking industry in the Midwest since 1968. DBE is also the largest reseller of NCR products in the area, including APTRA Interactive Teller. There are additional reasons why we need tellers. Often times the transactions are too complicated for self-service channels. Perhaps I want to deposit three checks along with some cash, but I also need to split that deposit to two dif- ferent accounts. What if I need to make a loan payment? Most ATMs can’t accomplish these functions. We also have consumers who are “teller addicts.” They visit the branch because that is their social outing for the day. It is a time to connect with people they know and complete a transaction or two as well. Both of these scenarios offer opportunities for banking personnel to truly shine. Present-day technology gives that same outstanding teller the ability to assist several branches all within a matter of minutes. Video tellers allow this to hap- pen while enhancing your tellers’ reach. While completing simple and complex transactions, video tellers have the ability to connect with customers and service them in a much more efficient and ex- pedient manner. The hardware available today lets the teller complete about 90 percent of the functions of a physical teller line wherever the device resides. With the machines doing the heavy lifting of counting and balancing, banks have the ability to reinvent the teller po- sition. They now can hire a teller with a different skill set—a personwho can truly connect with a customer and understand what it takes to build a relationship. Tellers no longer have to be concerned about joining the $100 club when their drawer doesn’t balance. Many banks have employees with these skills already at their teller line but just need the tech- nology to uncuff their people and allow them to flourish. With a retooled teller staff, banks can focus on cross-selling and satisfying their customer needs, one session at a time. In the recently released North America Digital Banking Survey fromAccenture, 55 percent of customers said they want their bank to proactively recommend products or services that will help meet their financial needs. The time is upon us for branch re- invention. It is no longer sufficient to simply roll out digital products with the hope that your customers will be satis- fied. Today’s consumer expects an “all- in” approach, meaning all services must we’re Always CLOSE BY NetWorks is the Electronic Funds Transfer (EFT) service provider that Nebraskans have used and learned to trust like family for over 30 years. Since our offices are right here in Nebraska, you can count on us to provide quick and personalized service for all of your EFT needs. Give us a call and let’s talk about how we can simplify EFT for you. You will talk with a fellow Nebraskan and not some automated system. www.netseft.com Toll Free 800-735-6833 Local 402-434-8202 be equally convenient so they can choose how to do business with you. Your physical strategymust compliment your digital strategy or the vision of the bank may look fragmented. Tellers have long been the face and the image of the bank. Video teller technology allows that image to be present in a new environment. Unleash your tellers’ potential and allow them to do their part to bring your bank into the future. 